Kidspire Crate is a subscription service that offers 1 month subscriptions and then discounted 3, 6 or 12 month subscription memberships.
1 month subscriptions can be cancelled at any time before the renewal date (15th) by logging into your account.
In order to offer deep discounts on 3, 6 and 12 month plans, these subscriptions include minimum commitment periods (of 3, 6 or 12 months). This means that by signing up to a discounted subscription, you are agreeing to monthly payments and deliveries for the agreed-upon duration.
You can cancel the RENEWAL of this subscription at any time by logging into your account. You cannot cancel part-way through your previously agreed-to commitment. This is to protect us from abuse of our discounted memberships.
For more information, please read Section 5 of our Terms of Service.
Subscription renewals can be cancelled any time by logging into your account and selecting pause/cancel. For example, if you signed up for a 6-month plan and it's currently month 4, you can cancel the renewal and your subscription will end after the 6th month.
If you're on a 1 month plan, you can cancel anytime before the next renewal date (15th).
If you're on a discounted 3, 6 or 12 month plan, you can cancel the renewal only. You must fulfill the commitment you agreed to when you signed up. For more information, please see the commitment terms drop-down and Section 5 of our Terms of Service.
We do not accept returns once a box has been shipped. If something in your shipment got damaged, please email us with a photo and we'll send a replacement right away.
If you received a book or item you already have, please give it to a friend or someone in need.
We're happy to provide a refund for any orders not shipped. If your subscription has renewed (your card has been charged) and you do not wish to receive the order you've paid for, please email us as soon as possible.
Unfortunately, if the box has already shipped then we can't provide a refund.